VoIP Features

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Hosted VoIP Features


Multi Location/ Home office

  • Connect multiple sites as one office
  • Overflow calls between locations with how to answer tagging
  • Use one receptionist to answer calls for all locations
  • Work from home as if you are in the office
  • Intercom between locations
  • View presence/ status across the locations

Find Me Follow Me/ Call Forwarding

  • Call Forward to any number
  • Find me Follow me to multi locations
  • Transfers Callers back to any number or extension
  • Record find me follow me calls

Phone Numbers

  • Port Your Numbers
  • 800 Numbers
  • Market Tracking Numbers
  • Direct Numbers
  • Fax Numbers

Caller ID

  • Caller ID Name and Number
  • Caller ID Logging and Reporting
  • Caller ID Tagging
  • Outgoing Caller ID Control per call
  • Outbound Caller ID Control per dialed Areacode
  • Answering Rules by Incoming Caller ID

Web Portal

  • Presence
  • Drag and Drop Transfer
  • Click to Answer, Transfer, Disconnect, Transfer, Conference, park, etc
  • Contacts- Personal and Enterprise Directories
  • Manage Users, Ringing, Queues
  • Reporting- User, Queue, Trunks
  • Searchable Call History
  • Instant Messenger
  • SMS Texting
  • E-Fax- Send, Receive, forwarding rules
  • Call Forwarding/ Find Me Follow me rules
  • Voicemail- Listen, Delete, Forward


  • Mobile Web Interface- Same Feature set as User Web Portal
  • Business vs Personal Call Recognition
  • Outbound Caller ID control
  • Call Transfer

Electronic Fax

  • Send and Receive Faxes electronically
  • Print to Fax Driver
  • Auto Retry
  • Forwarding Rules

Conference Calling

  • On the conferencing
  • Drop Selected Callers
  • Consult during call
  • Conference Bridge
  • Pin Code Access

SMS Business Texting

  • Business to client Texting
  • Contact setup

Instant Messenger

  • Internal Instant Messenger
  • Live Status
  • History
  • Group Message

Call Center

  • Configure Multiple Queues
  • Queue Priority
  • Queue Escalation
  • Announcement Messages
  • Queue Overflow to Voiemail
  • Queue Monitor in Web portal

Call Recording

  • Record on the Fly
  • Record all calls
  • Record Find me follow me calls
  • Export Recordings

Market Tracking

  • Available numbers across the nation
  • Call Tagging of calls to know how to answer
  • Record Marketing calls
  • Searchable Reports

Music on Hold

  • Configurable to the user or group
  • User your own files
  • Custom Information on hold options

VoiceMail and Greetings

  • Full Auto Attendant
  • Day, Night, alternate modes
  • Group Boxes
  • Voicemail to email
  • Busy and unavailable messages


  • Outlook Click to dial
  • Web Click to dial
  • Crm Click to dial
  • CRM Database screenpop
  • CRM call history and call recording
  • CRM API for complete integration

Cloud PBX

  • Multiple phone lines per user
  • Call Park
  • Do Not Disturb
  • Presence
  • E-911
  • Missed Call Log
  • Placed Call Log
  • Outbound Caller ID Control
  • Intercom
  • Paging