Auto Attendant

Our exceptional auto attendant provides your company with the most effective call management.

The Simplii auto attendant is a sophisticated automated phone service that directs calls to your desired destinations.

Use this automated greeting to warmly welcome your callers with a greeting customized for your company. For example, we can set up a company directory that will announce employee and department extensions to allow callers to easily access the appropriate destination.

Your auto attendant setup includes a friendly and professional greeting that we will record just for you! You can also easily record your own right from your portal.

Account managers can view and manage call flow, ensuring that your customers calls are answered promptly and routed properly, which in turn creates a more enjoyable experience for your customers.

Completely Customize our Auto Attendant for Your Company’s Needs.

Need to make a change? No problem! You can quickly and conveniently modify your auto attendant settings from any device—including smartphones and tablets.

Personalize greetings and route calls based on your business hours, the date, or a date range. For example, you can structure answering rules for the holiday season, or your peak selling season and then set them to automatically disable after the season is over.

Automatically forward calls to another employee, an external number, or directly to voicemail. An external number can be any number outside the Simplii system.

• Our customers frequently use this feature to forward calls to their cell phones, an answering service, or their home phones after business hours.

Prepended caller ID gives you the ability to provide special handling for callers from a specific caller ID, such as suppliers or investors.

These leading edge rules can also be used for inbound calls to a specific phone number. For example, we can provide you with a phone number for a special promotion, your phone will display caller ID specific to that promotion so your employees know how to handle that call.  

Your auto attendant can also be multi-tier. You can distribute incoming calls for multiple office locations, bilingual callers, or off-site employees. For example, you can set up your system to:

• Direct callers to an office location within your organization, for example: “Press 1 for Sandy office. Press 2 for Provo office. Press 3 for Salt Lake office.”
• Direct callers based on their language selection, for example: “Press 1 for English. Marque 2 para Español.”
• You can even send the calls to a cell phone for off site employees, or use it to transfer the caller to the cell phone of a remote employee.
• When sending the caller to a specific group of people, you can set the pre- queue message, such as: “Please hold while the next available representative answers your call.”
• You’re also welcome to choose from various music selections to play while calls are connecting or on hold.

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