Managers can listen into any employees phone call, take it one step further, and whisper in. When whispering to a employee, the customer on the other end can't hear what you are saying.
Benefits
- Without the customer even knowing, improve your sales and customer service by effectively coaching and training your employees during a live call.
- The ability to listen, whisper, and barge provides for less mistakes made during an active phone call with a customer.
- Rather then going back and listening to a recording, provide immediate quality control on your phone calls.
- No using bulky splitters, and sitting next to the person you are coaching and training, easily whisper from the comfort of your own office.
Frequently Asked Questions
