Turn on this feature to give an accurate wait time to your callers waiting in a queue. An audio will play when your caller is dropped into any queue set up with a wait time announcement. Let them know approximately how long it will be until a representative will answer their call.
Benefits
- Give an accurate wait time to callers waiting in line so they wait for a representative rather than hang up.
- Let callers know you will get to their call as soon as possible when you have a high call volume.
- Allow customers to sit in a queue getting updates of when their call will be answered instead of getting a busy signal or unavailable greeting.
Frequently Asked Questions
